CALSPro - California Association of Legal Support Professionals

Lack Of Recognition Is A Major Reason Employees Quit Their Jobs

Posted July 17, 2019 in Membership

You better recognize!! If you are a Supervisor, Team Leader, Manager, or Owner, you better recognize your employees’ efforts and take the time to let them know you appreciate their efforts. Lack of recognition is a major reason employees are quitting their jobs. In a recent article by David Novak, he explains how recognition helped his company become successful and believes it is the key to success for others also.

If you go to work every day just going through the motions, you aren’t alone.

According to Gallup, only 33% of employees are engaged at work.

So, how can nearly 70% of the workforce be disengaged?

I believe it’s because there is a tremendous lack of recognition in the world today, or what I call the global recognition deficit. And there are statistics to prove it.

According to OC Tanner research:

• 79% of employees who quit their jobs claim that a lack of appreciation was a major reason for leaving

• 65% of Americans claimed they weren’t even recognized one time last year

My company, oGoLead, fielded national research and found even more evidence for the lack of recognition in the workplace:

• 82% of employees feel their supervisor doesn’t recognize them for what they do

• 60% say they are more motivated by recognition than money

Give recognition

If leaders give their people the recognition they’ve earned, show genuine appreciation and acknowledge the unique things people have to offer and do, then they will drive significantly better results. At the same time, they will lift the spirits of everyone involved, including themselves, and create a positive energy that becomes contagious and creates a ripple effect across the organization.

So why aren’t more people using the power of recognition in the workplace?

For one, people aren’t using purposeful recognition. In order for recognition to drive results, it has to be earned. And the team has to know how to earn it. Therefore, bosses have to clearly define what they recognize and how it links to performance outcomes. When they do this, it becomes a catalyst for driving results. This is called purposeful recognition.

Second, there are all kinds of barriers that hold people back from recognition. And trust me, I heard them all when I launched the recognition culture at Yum! Brands.

Bosses need to learn how to overcome the barriers to recognition, which will help them become a leader with an engaged team that drives positive results.

The more your boss recognizes someone’s good work, the more he or she gets comfortable with it. Plus, when he or she sees the impact the praise has, it creates motivation to stick with it.

This could be a problem if your boss doesn’t have purposeful recognition. Leaders need to identify goals and essential behaviors that will lead to those results, and then recognize the heck out of those behaviors.

The last thing any of us want is for people to think they could get recognized just for showing up to work. That’s why making recognition purposeful is the breakthrough leaders need to get the results they want.

Myth: There is no time to recognize

The time bosses spend on recognition is one of the best investments they can make. By building recognition into their daily routine, it will become more natural for them over time. Recognition just becomes the way they do things, rather than an add on.

In fact, it will actually make them more productive because their employees will want to help them.

I’ve seen purposeful recognition work on a grand scale with people from different walks of life all around the world. It was the key to my success at Yum! Brands and I think it can be the key to others success as well.

A Message From The President

Posted May 29, 2019 in Membership

By Robert Porambo

I am truly blessed and filled with gratitude for having such an amazing Board of Directors during my presidency.  Their dedicated efforts, contributions, time and energy are awe inspiring.  Our Board of Directors do amazing work as committee chairs and members.

We are excited to share the success of our new training webinars. We rolled out our first CCPS training and certification program and this was followed by a mini-webinar on how to properly complete a summons.  We are currently working with our committee to design new and exciting curriculum for our organization and members.

I had the opportunity to attend the NAPPS conference this month, which was a great experience and success.  CALSpro is looking to establish deeper relationships with our industry partners, and I look forward to sharing those collaborations in detail with you throughout my tenure.

Our very own Michael Kern just concluded his second term as President and did an amazing job during his two terms. Congratulations to the new NAPPS President, Jillina Kwiatkowski and the newly-elected board of directors.  A big thank you to Kristian Pujol, who did an extraordinary job at NAPPS Conference signing up new associates and vendor members to increase our participation and future efforts.

Our BOD continues to closely monitor the Dynamex issue, so please mark your calendars and plan on attending the CALSpro Conference this year in Newport Beach from October 4^th to October 6^th.  Mark Manchester has done a fantastic job lining up several great speakers that will be addressing this extremely concerning and important topic.  You won’t want to miss it.

I am pleased to announce that CALSPro and Legal Secretaries, Inc. (LSI) has formed a strategic partnership.  We will share newsletters, e-blasts, blogs and other important announcements. Andrew Gowing attended and represented CALSPro at the May LSI meeting, which was a great success.  LSI has over 1300 active members throughout the state.  Now is the time to take advantage and advertise with CALSPro. 

As always, I would like to thank everyone for their contribution and support to this organization.  It is an honor to serve alongside such an amazing group of people.  Many thanks to our new and long-term members for your support with our ambitious agenda for 2019-2020. 

CALSPro Area Governor Program

Posted May 22, 2019 in Membership

By Larry Kirlin

Before I even joined CALSPro, I remember hearing stories about CAPPS group campouts, rafting trips and other organized social activities.   Those were the good old days when the Area Governor program was in full swing.

Times changed and the Area Governors faded into memories. Fast forward to July 2017 and our strategic planning meeting.  Our leaders felt that our future depended on renewing some of the best parts of our past. Blammo!  The Area Governor program was raised from the ashes.

Since the fall of 2017, we have had area governors assigned to all regions in California and even a governor for our out-of-state Associate members.  While I don’t foresee monthly meetings happening again, I do see the benefit of having a governor each member can contact if they need assistance.  Some of the governors have taken the program farther and organized picnics and trips to sporting events.  If you subscribe to the CALSPro Facebook page you will have seen the recent posting from an LA Dodgers game.  How fun is that?!

Area governors are posted on the website under the leadership tab.  Contacting your governor is as easy as clicking on their name and sending an email.  https://calspro.org/area-governors/

Get the most out of your CALSPro membership and ask your governor a question today.

When the Going Gets Tough, Be Nice!

Posted April 3, 2019 in Membership

Didn’t your mother ever teach you to play nice with others? Well the same can be said in today’s business world. We rely on our customers to make our businesses successful. The best way to cultivate and grow your relationships with your customers is quite simple, be nice! In an article written by Kathleen Elkins, she explains how entrepreneur Mark Cuban reflects on this underrated skill.

Mark Cuban: ‘One of the most underrated skills in business right now is being nice’

Entrepreneur Mark Cuban owns the Dallas Mavericks, stars on ABC’s “Shark Tank” and is worth an estimated $3.9 billion. If you ask the businessman what it takes to succeed, though, he doesn’t just point to work ethic and negotiation skills.

As Cuban told Vanity Fair in a 2018 interview with the “Shark Tank” cast, a simple skill that anyone can develop can go a long way: “One of the most underrated skills in business right now is being nice. Nice sells.”

He continued: “I went through my own metamorphosis, if you will. Early on in my career, I was like bam, bam, bam, bam, bam — I might curse. I might get mad. And then I just got to the point — I wouldn’t have wanted to do business with me when I was in my 20s.

“And so I had to change, and I did, and it really paid off.”

Science backs his claim that soft skills can boost your career: Studies show that a high level of emotional intelligence, or EQ, can make you wealthy and successful.

As global career development expert Soulaima Gourani tells CNBC Make It, what makes you most valuable is your ability to cooperate and connect with others: “A lot of jobs are going to disappear, but the thing that we will always have that is more important is your emotional intelligence.” She defines that as having a “good understanding of yourself, self-control, empathy and a natural understanding of people’s decisions, needs and desires.”

She adds: “If you can handle people’s diversity — people of a different age, different personalities, or educational backgrounds, for example — and you can handle the conflict that comes with that, you will be the highest paid, most valuable employee in the company.”

To put it bluntly, at the end of the day, “people hate dealing with people who are jerks,” Cuban wrote in a 2014 Entrepreneur article. “It’s always easier to be nice than to be a jerk. Don’t be a jerk.”

A Message From The President

Posted March 27, 2019 in Membership

By Robert Porambo

You may have heard me say how I am truly proud to serve as CALSPro’s president once or twice.  It’s great to give back to an association that has promoted, protected and preserved our industry.  This noble work continues today as your dedicated board of directors and committee chairs continue moving the association forward and are hard at work. 

Your newsletter and website committees are sending out weekly blogs full of relevant and helpful information.  Your education committee recently had its first CCPS webinar which was offered and saw 27 attendees.  A special thanks to Mark Manchester and Andrew Gowing for their efforts getting this new medium off the ground. Our new CALSPro app is up and live for anyone to download through the App Store or Google Play thanks to our technology committee and CALSPro HQ.  It is a great tool for yourself, office and field staff alike. We also implemented on-line registration renewal, focusing on making the registration process easier for all, thanks to your membership committee.

We are also diligently working on new networking opportunities by forming strategic alliances with industry related associations.  We hope that by sharing information with these groups, CALSPro members will see a direct benefit in the coming months.

During our renewal process I heard from a couple members concern that CALSPro was for the “big boys”. As, I sat at this weekend’s board meeting I gave this great thought.  I looked around the room and realized that of the 10 seats of the board of directors, half were seats filled by small companies.  I won’t name them here but encourage you to take a look for yourself and discover how diverse our association really is.  Keep in mind, most large companies started out as small companies.

I am continually reminded that CALSPro is our best form of insurance. If not for the efforts of CALSPro over the past 50 years we may not have an industry.  CALSPro has defeated numerous adverse legislative bills that would have been disastrous for our industry.  CALSPro is the ultimate watchdog who has your back.

I would ask that, should you have any questions or concerns about the association, the direction of the association or other CALSPro related topics, to reach out to you area governors.  The area governors, members of the board of directors and your executive board would all love to hear from you.

I am looking forward to a great rest of 2019. 

Our Newest CALSPro Members

Posted March 6, 2019 in Membership

We would like to send out a very special thank you to our new members who just joined this year. We truly appreciate and value your membership. If you need work done in their respective areas, please reach out to them using the Legal Support Professionals Quote tool

Thank you new members for joining CALSPro!!

New Active Members

Roy George Black
Temecula Attorney Services Company

• Located in Temecula, CA
• In business since 2004
• Temecula Attorney Services Company offers Process Serving for the Riverside, San Bernardino, Orange, Los Angeles, and San Diego Counties.
• What made you decide to join/renew with CALSPro?I have been a CAPPS, as well as a CALSPro member in the past. Why I decided to try CALSPro again was at the CCPS training. The instructors seemed like a good guy and they had a lot of good things to say.

Charles Branham
LBPS, LLC

• Located in Long Beach, CA
• In business since 2005
• LBPS, LLC offers Process Serving, and Court Filing focusing on Landlord/Tenant for Orange, Los Angeles, Riverside and San Bernardino Counties
• What made you decide to join/renew with CALSPro? We do work with other CALSPro members and they have suggested I join to expand my UD business.

Michael Fernandez
GLS Legal Scan

• Located in Santa Maria, CA
• In business since 1996
• GLS Legal Scan offers On-site Photocopying, Process Serving, Messenger Service, Subpoena Preparations for all of San Luis Obispo, Santa Barbara Counties and Northern part of Ventura County (Ojai, Ventura, Santa Paula, Oxnard, Camarillo, Moorpark, Thousand Oaks, Newbury Park, Agoura Hills)
• What made you decide to join/renew with CALSPro? I attended a process serving workshop in Ventura, I learned more about CALSPro and what it has to offer. I decided to join to hopefully make new connections and possibly grow my business.

Michael Matthews
Sterling Madison Company

• Located in San Jose, CA

David Peltola
Valley Document Solutions

• Located in Fresno, CA
• In business since 1999
• Valley Document Solutions offers Litigation Scanning/Copying, Trial Support (Exhibit binders, Trial enlargements), Onsite Scanning for Fresno County (Modesto to Visalia/Hanford)
• What made you decide to join/renew with CALSPro? Larry Kirlin with First legal turned me onto CALSPro. We work with them locally.

George Sano
George Sano Investigations & Process Servers

• Located in Tustin, CA
• In business since 1987
• George Sano Investigations & Process Servers offers Process Serving and Investigations for the Orange County area.
• What made you decide to join/renew with CALSPro? I decided to join CALSPro to expand our network with CALSPro members and stay connected with the changes in the industry.

New Independent Contractor Member

E. Dolly Dunne
Los Angeles Legal Service

• Located in Alhambra, CA
• In business since 1988
• Los Angeles Legal Service offers Service of Process and Photocopy services for Los Angeles County (and Nationwide)
• What made you decide to join/renew with CALSPro? After speaking with Kris Pujol, I basically wanted to help with a donation for legislation. I used to be a member many years ago.

Moses Kahng

• Located in Anaheim, CA
• In business for Notary Public (16 years) Bank Documents delivery (2 years) Process Serving (New)
• Moses Kahng offers his services in Orange County
• What made you decide to join/renew with CALSPro? Networking, Education, and information

Zane Krein
Located in Van Nuys, CA

Timothy Medina
Legal Excel Network, LLC
Located in Arcadia, CA

Members Are Welcome To Attend CALSPro Board Meeting

Posted February 26, 2019 in Membership

CALSPro has scheduled a Board of Director’s Meeting for Saturday March 16th in Los Angeles. There will be a Legislative Committee meeting from 10:00 a.m. to 12:00 p.m., and the Board will meet from 12:30 p.m. to 3:00 p.m.

Members who wish to attend the meetings should please RSVP to stephanie@caladmanagement.com

Location:

Hyatt Regency LAX
6225 W. Century Blvd.
Los Angeles, CA 90045

A Message From The President

Posted February 12, 2019 in Membership

By Robert Porambo, CALSPro President

I hope everyone had a healthy, prosperous and joyous holiday season and that you were able to enjoy some quality time with family and friends. With 2018 behind us, we set our sights on making 2019 a fun-filled and prosperous year.  My New Year’s resolution is to work with our dedicated board of directors to increase awareness regarding the benefits of our organization and to increase CALSPro membership.

It is a privilege and an honor to serve as your President.  This is a responsibility that I do not take lightly.  I am 100% committed to continuing the amazing work of last year’s board. Additionally, I am committed to addressing the needs and concerns of our membership.

When you stop and think about all of the money you spend, or should spend, on various insurances available to you, you’ll find there are a plethora of policies available (property and liability insurance, workers’ compensation, auto, Officers and Directors coverage, health, vision, life, dental, etc.). Many of these are a must in order to protect and cover your business. However, I firmly believe the best way to protect your business, as well as the livelihood of the entire industry, is CALSPro.

CALSPro is one of those must have insurance policies your business needs to ensure its protection. CALSPro has been protecting your business for the past 50 years. We have defeated numerous legislative bills that would have been devastating to our industry. Mike Belote and our legislative committee keep a watchful eye out for bills that could harm or negatively impact our industry.  Like Steve Janney often says, the three most important things about CALSPro are legislation, legislation, legislation.

Not to scare anyone but look at the bail bonds industry. In another generation it is conceivable that people could say, “What’s a bail bondsman?” Now is the time to maintain our momentum and support CALSPro! You can start by referring non-members to CALSPro, purchase an enhanced listing, enroll staff members or simply make a donation to the association that “has your six.”

Together we can keep CALSPro strong and viable for another 50 years.  I look forward to continuing to make a difference in 2019.

No Pain No Gain -Keeping Your Mind And Body Healthy Throughout Your Workday

Posted February 7, 2019 in Membership

Exercising in the middle of your work day has been proven to give a boost in productivity. Not only will it help you achieve your fitness goals, it can also give you a sense of accomplishment which can last the rest of the day, allow you to get more work done, take fewer sick days, and is also good for your own mental health. In an article by Brian Lufkin, he explains all the good that can happen when you find time to work out during your work day.

There are health and cognitive benefits of working out while you’re on the clock that could help you feel better, look better and perform better.

Sometimes, the difference between a productive day and time wasted can come down to an hour: an hour’s extra sleep, an hour’s exercise, or an hour’s deep work can have a profoundly positive impact on how you work and live. This January, we’re looking at ways to have a more productive year in a new series called Power of an Hour.

Exercise. We all know we need it. Many of us dread it. And nearly all of us struggle to find time to do it.

Unlike sleeping, exercise isn’t necessarily something that’s going to happen to us every day. We have to actively find time to fit it in. And many people are finding ways to do it during the activity that takes up most of their day: work.

‘Golden opportunity’

Exercise during the day and you’ll look better, feel better and even work better. These benefits have long been known.

Researchers conducting a 2008 study in the UK found that that more than 200 employees who had access to and used a company gym were more productive during the day, and went home feeling more satisfied on the days they exercised during regular work hours.

In 2013, another study showed that regardless of age, people experience “immediate benefits” for cognition following “a single bout of moderate exercise”, such as 15 minutes of moderately intense cycling on a stationary bike. These findings suggest that working out during the day could be even better than bookending gym time before or after the office.

That’s on top of all the regular benefits to physical activity, including weight loss, better sleep, better sex, better mood and keeping diseases at bay.

Peter Antonio, a personal trainer, fitness instructor and registered nutritionist at the University of Birmingham Sport, the physical fitness arm of the UK university, calls ducking out of work during your lunch break to exercise a “golden opportunity”.

 People experience ‘immediate benefits’ following ‘a single bout of moderate exercise’

Not only does it help his clients’ over-arching fitness goals, but it “gives you a mid-day sense of accomplishment which can last for the remainder of the day”, he says. Antonio adds that clients who exercise during the day find they get more work done and take fewer sick days. Plus, it’s good for mental health, providing a stress-free getaway from the daily typhoon of meetings and emails.

Some people make a similar argument to preserve break time and physical education at primary and secondary schools. Research there, too, suggests that taking a break from repetitive tasks and getting away from the classroom grind helps pupils pay attention and perform better.

But the personal perks are just the beginning. Workday exercise could also provide benefits on a more macro level.

There’s been discussion among health organisations and business leaders around whether we should make exercise compulsory at work to fight bigger societal health problems that filter into the workplace. More than 20 million people in the UK, for instance, are physically inactive, which costs the National Health Service £1.2bn ($1.5bn) a year, according to the British Heart Foundation.

Tech CEO Ryan Holmes, who runs social media platform HootSuite, wrote an opinion piece a few years back that went viral, titled “Why It’s Time We Paid Employees to Exercise at Work”.

In it, he called for on-the-clock exercise that’s implemented from the top. After all, he says, it’s hard to maintain a robust team if people are dying of preventable heart diseases, cancers and respiratory afflictions because they’re out of shape.

How to do it

Christian Allen lives in Boston, Massachusetts, and runs a start-up that provides companies with customer service tools. He says his preferred time to lift weights, do yoga or run is during the work day. But finding groups of like-minded people who prioritise fitness breaks during working hours has made it easier.

It’s hard to maintain a robust team if people are dying of preventable diseases

“I can say without reservation that I’ve always felt happier and healthier during my 19 years at a desk job when I’ve been working out regularly,” he says.

For the last six years, he’s organised a group through the website Meetup that gathers at noon every weekday for a game of football. He got the idea during one lunch break at his old job, when he stumbled across a group playing midday soccer.

“At the time, I was running a few days a week at lunch with some co-workers, but I liked the idea of mixing something completely different into that routine.”

Allen’s not alone. Workplaces are increasingly changing in a way that might make a lunch-hour workout more feasible for many of us.

More companies are offering gyms on office premises. Some gyms themselves are attaching workspaces onto their main facilities. Luxury gym chain Equinox is one example, offering big tables and juice bars that lure remote workers and freelancers to set up laptops in sight of treadmills and elliptical machines. Some start-up companies are even setting up shop in these spaces as their main offices.

Still, what if you can’t afford to take a whole hour (or more) off? That’s okay – experts say there are smaller ways of weaving exercise into your day, and you don’t need a fancy office fitness centre either.

“Whether it’s five minutes or an hour of movement, there are real health benefits to any type of activity during the work day,” says Sandy Todd Webster, editor-in-chief of IDEA Health & Fitness Association, a San Diego-based organisation that connects more than 14,000 personal trainers and fitness professionals around the world. “If you are able to walk or power yourself forward by some means, do it. You don’t need a gym. Movement opportunities are everywhere,” she says.

“Keep a pair of athletic shoes and socks at work and just get out there and move on your breaks or whenever you can get away for five, 10 or 20 minutes,” adds Todd Webster. “If you work in a building with stairs, always use the stairs or take a longer route to your office. It all adds up.”

No matter what your individual goals or office circumstances, experts say getting an hour’s exercise during the day should be viewed with the same importance as a work meeting.

“The key is to schedule the time,” says Todd Webster. “Literally write the workout into your calendar – and then hold that appointment as sacred.”

‘Explain yourself’

Still, all this can be easier said than done. And not just because some bosses may be inflexible or you might not have access to a much-needed post-gym shower.

You don’t need a gym. Movement opportunities are everywhere – Sandy Todd Webster

Some jobs make it hard to be away from your desk. (This might be one of the many reasons why remote working is up in recent years.) Allen says he’s been lucky to work at places that promote work-life balance, but it hasn’t always been easy. Erratic work schedules can wreak havoc on exercise breaks, and there’s also the potential impact on colleagues.

“I’ve always worked as part of a team,” he says, so he’s needed to be cognizant of how leaving for a brief workout might affect his colleagues’ workload. “I’ve also needed to consider whether or not teammates who don’t take advantage of those policies feel jealous or annoyed that I am.”

But he says that shouldn’t scare you away from making physical activity a priority. “All of those are just reasons to be more communicative about what you are doing and why it’s important to you,” he says.

Leadership Trends For 2019

Posted January 31, 2019 in Membership

If you want to go fast, go alone. If you want to go far, go together.  Most often, the greatness in a team, begins with the leader. The leader sets the standards. In an article by John Eades, he explains the leadership trends of 2019 and what we can do to hone our leadership skills to best benefit our employees, and our companies so that we can go far together.

Becoming a great leader requires taking proactive steps to improve your own leadership capabilities. But there’s more to it than that.

Engaged leaders need to stay on top of the current trends influencing their individual company, their industry, their employees and attitudes toward the working world in general. To ensure that your company continues to achieve great results, focus on these five leadership trends in 2019:

1. Learn to lead several generations.

For all the articles focused on millennials, 2019 will see a major influx of workers from Generation Z (individuals born in the late 1990s and early 2000s). At the same time, many companies also employ Baby Boomers and members of Generation X.

These age cohorts come from different cultural and economic backgrounds, and the management styles that work for one group may not work for another. Focus on creating an environment where each group feels valued and motivated to give their best effort.

Though you should strive to become more aware of the challenges facing each group, remember that each employee is an individual, not a statistic. Besides, most of the generational stereotypes you read online don’t have much, if any, basis in fact.

2. Welcome female leadership.

A 2018 analysis found that only 24 of the companies listed in the Fortune 500 had a female CEO — troubling numbers in a time when the importance of female leadership is becoming increasingly obvious.

A report from the Peterson Institute for International Economics found a direct correlation between female leadership and profitability. According to the report, “A profitable firm at which 30 percent of leaders are women could expect to add more than 1 percentage point to its net margin compared with an otherwise similar firm with no female leaders.”

For business leaders, the next challenge comes in addressing this disparity. Companies that wish to grow need to find ways to diversify their leadership teams. By creating a more inclusive and welcoming culture, leaders can foster an environment where everyone can achieve success.

3. Time to pick up the pace.

We live in a world of instant gratification. Customers demand results faster than ever these days, and the businesses that learn to keep up are the ones that will continue to grow. For leaders, ensuring that “picking up the pace” doesn’t lead to a decline in quality will be crucial.

For further elaboration on this, I reached out to Dhruv Saxena, co-founder and CEO of ShipBob. “There has been a major shift in expectations, driven by retail consumers. From two-day shipping of e-commerce orders to near real-time responses for online inquiries, people’s expectations continue to evolve,” he notes.

“Businesses have to meet these new expectations, yet just as importantly, they must do so without burning out colleagues and employees. For many businesses, this will require adopting new strategies, tools, or services that streamline operations and not only reduce the burden on their staff, but empower them.”

Companies that find the balance between increased speed and continued high-quality results will be far better positioned to grow in 2019.

4. Emphasize accountability.

2018 continued to see a major increase in remote work. While there is no doubt remote work lowers office overhead costs, increases access to a wider range of talent and has the potential to improve productivity, it doesn’t come without its challenges.

One of the biggest problems it brings is around accountability. Through my company LearnLoft’s work with hundreds of companies, the problem of accountability revolves around having competent and effective leaders. You will see more and more organizations in 2019 provide training and development around having consequential conversations.

As a business leader, you need to lead the charge by consistently holding yourself and those on your team accountable to a set of standards and values.

5. Embrace continuing education.

2018 saw a wide array of trends leave their mark on the business world, from the hype over blockchain to the increased utilization of chatbots and other AI tools. What hasn’t changed, however, is the necessity of businesses being ready to pivot and adapt to these new trends when needed.

You can save yourself a lot of headaches when you invest in your current employees to help them master the latest changes in technology. Not only will it improve employee engagement and loyalty, but this move will also help you shape your company’s future.

As Chad Halvorson writes, “Employee development both trains your current employees for possible future promotion from daily worker to management as well as shows you which employees have aptitude for such a promotion.”

Are you poised to lead your team in the right direction in 2019? As you learn more about current trends and apply them appropriately to your own business endeavors, you can have confidence in the direction of your company.