CALSPro - California Association of Legal Support Professionals

A Message From The President

Posted March 15, 2018 in Membership

By Larry Kirlin

A lot has been happening at CALSPro since my last article.  A day doesn’t go by without a board member or committee chairman contacting me to discuss an ongoing initiative.

Here are some of the highlights:

• The CALSPro field app was released to the members
• A high quality tri-fold brochure was developed to help recruit new IC members
• Over 10 new, industry specific, relevant blogs have been posted to the website
• Our first webcast CCPS course and Board of Directors meetings have been scheduled
• Stephanie Chandler has agreed to be the keynote speaker at our 2018 Annual Conference
• The membership and photocopy committees are recruiting new Professional Photocopier members

Blog

If you subscribe to the blog you probably already know about some of these items.  If you haven’t subscribed, please consider signing up so you can get this information throughout the month.

Newsletter

Not into blogs and social media?  No problem. You’ll get the highlights in your newsletter.  If you prefer to get your news via the grapevine, then you’ll want to connect with your local area governor to find out if an event is planned in your region.

Events

Speaking of events, many of you are attending the NAPPS conference next month in San Diego.  Our membership committee will have a table set up for recruiting new members. Please encourage your non-California colleagues to join CALSPro as an associate member for only $100/year.  While you’re at it, encourage your California buds to join too.

Search Tool

One last thing.  Please remember to use the CALSPro member search tool when you need help with an assignment out of your area.  Selecting a fellow member should always be your first preference.  Not only do we have the best trained members in the business, you can also use our dispute resolution process if things go south.

Conference Corner: Optimizing Your Online Presence

Posted March 6, 2018 in Conference

By Mark Manchester

Author Stephanie Chandler

Have you ever wondered how to build your online presence to increase your exposure? Does the thought overwhelm you? If so, then you are not alone. Come and join us this year at Conference and have your questions answered by author Stephanie Chandler.

She is the author of nine books including, Own Your Niche: Hype-Free Internet Marketing Tactics to Establish Authority in Your Field and Promote Your Service-Based Business.

You will learn how to:

• Identify and attract your ideal audience online
• Optimize your website—your most important marketing tool
• Leverage blogging to increase site traffic and boost sales
• Get visibility with internet media sources
• Use the most effective content marketing strategies available
• Produce and promote videos, webinars, and teleseminars
• Utilize Facebook, Twitter, LinkedIn, and Pinterest—all without a big-time commitment

With so much competition, it is critical to build a marketing plan that works, so come join us and meet Stephanie. She will have material and books for  purchase to help move your business forward.

We look forward to seeing you at CALSPro’s 50^th Annual Conference in Sacramento October 5-7, 2018!

Skip Tracing for the Process Server

Posted July 29, 2015 in Education, Marketing, Process Service

Skip Tracing for the Process Serve 

Skip-tracing, the industry term for finding someone, is a natural service that can be offered by process servers. This is because as the process server, you are typically the one who finds out that the last known address is no longer valid, and if you already have a good relationship with the firm that sent you the service, it’s easier for them to have you do the skip trace than to go and find someone else to do it. There are no silver bullets and no one size fits all approaches to skip tracing. The key to being a good skip tracer is having and utilizing multiple tactics and methods, depending what your particular case requires. This article aims to provide an overview of some of the most common tools and hopefully give you some insight as to how you can grow your business by offering a new service or how to refine your skills as an experienced skip tracer.

Databases

Databases are great. They have absolutely revolutionized the skip tracing industry and are a must have tool in your toolbox. Full versions of databases are often available only to Private Investigators or Attorneys however, most will have versions available to process servers that contain much of the same information.  Databases will often search information from billions of public and private records and combine them into one spot. Records will typically include information from phone companies, credit bureaus, county property records and many other sources. There have been many debates about which databases are “best” but the truth is that all databases have their own sets of strengths and weaknesses. The best way to find which databases are right for you is to try them out. Most will provide trial periods that will allow you to “test drive” their product before signing up long term.

While databases are great, the most common mistake in skip tracing amongst Attorneys, Private Investigators and Process Servers alike, is the tendency to rely too much on them. As great as they are, it’s important to recognize that computers are the ones pushing out the information and they do not have the same ability to interpret data as a live person does. Databases can sometimes provide outdated or inaccurate information, so it’s important to try and verify the information you get from a database with as many other sources as you can, before acting on it.

Property Records

Any real property bought or sold in the United States must be documented at the recorder’s office in the county where the property is located. These records are usually free to view and oftentimes can be accessed online. These records typically contain very useful information including the name of the owner, when they bought or sold the property, an indication if the property is listed as owner occupied or not and the address where the tax bill is being sent. This is all invaluable information to the skip tracer, especially when you’re dealing with a subject who owns multiple properties because often times, the address where all of the various tax bills are being sent, is where they actually live.

Social Media

In this day and age, people put their entire lives on their internet, it’s actually quite ridiculous- but it can be a gold mine for skip tracers. In our investigations, we have cases blown wide open all the time by information that the subject, or the subject’s family and friends post on social media. Invest some time in setting up some decoy accounts and keep in mind that you will usually be able to see more of a subject’s information if you are already connected with one of their existing connections. So Johnny defendant might not accept your friend request, but his attention hungry sister with 2,000 “friends” probably will. If their information wasn’t already public, then the second level connection may open up access to recent places or events that they may be attending, or you may be able to locate work information. For the tech savvy server and under the right circumstances, some apps are available to help pull metadata out of photos so you can see when and where a picture was taken. *Note that under certain circumstances, sending a friend request or other type of communication to a subject involved in a lawsuit. You should consult with your attorney before making any attempts to contact a subject directly.*

Post Master Locates

This is an oldie but a goodie and it doesn’t cost you a dime. Basically, there is a form you can fill out and submit to the post office wherein the post office is required to tell you if a person is receiving mail at an address, if they are having their mail forwarded, or if they are not at the address provided. Usually you would need to fax or mail the form in, but some post offices will allow you to walk it in and handle it the same day. In addition, that same form can be used to obtain the physical address the post office has on file for a P.O. box holder. A copy of this form can be found by clicking here.

Asking Good Questions

Usually, after a person has moved, the new occupants or neighbors will have some kind of information about where the person went. The question is, how do you get it? They key is in asking good questions. More often than not, people will give up all kinds of information if you just ask. If someone tells you that the subject has moved, ask when, where, if they have a cell phone number, if they had kids, if they had any friends in the neighborhood who might know where they are at. Get the phone number for the landlord and call him, because he probably has a forwarding address for returning the security deposit. Sure, some people are a pain and won’t provide any information, but it doesn’t hurt to ask and often, if you’re diligent in your questioning, you’ll find nuggets of information that can be used to help locate your subject.

Pretexting

A pretext is a fancy word for a lie. The purpose with pretexting is to get someone to divulge information to you that they wouldn’t otherwise provide. More than one unsuspecting defendant has unknowingly provided a skip tracer with their own address. We know of drug dealers that have given up their home addresses, children who have sold out their parents with the hope of getting something for free and neighbors that have dished details on each other thinking they were helping their friend get a new job. There are many different pretexts that can be quite effective and if you think you can get someone to believe it, you may want to try it out. You may even try doing the pretext on a random phone number just to work the bugs out. A good pretexter many times can also obtain information from businesses who may have information about your subject (i.e. their work, utility company, local pizza delivery places etc…).

A few cautions about pretexting. Don’t impersonate a law enforcement officer, don’t pretext to get info on any protected records (i.e. phone & bank), don’t do anything too outlandish and always use a phone that can’t be traced back to you. There are plenty of apps that let you spoof your phone number or set up an untraceable number that rings to your phone. Just test them out before using them. *Note that under certain circumstances, having any kind of contact with a subject involved in a lawsuit without their attorney present could be a violation of law. You should consult with your attorney before making any attempts to contact a subject directly.*

Have anything you’ve done that you’ve found to be effective? Have any good skip tracing stories you’d like to share? Comment below.

Joseph Jones is a licensed Private Investigator and the Vice President of Bosco Legal Services, Inc.

Special CALSPro Member Discount to ServeCon 2015

Posted January 27, 2015 in Conference, Education, Technology

ServeCon is a two day online event for process servers. Over 20 Industry Experts will discuss the key topics shaping our fast changing profession. CALSPro has arranged a 20% early bird discount for its members if you register no later than January 31, 2015.

This is an important and timely event that will address and answer many questions and concerns about the future of our profession, including sessions on The State of e-Filing and e-Service (and what it means for your business), Thinking like an Entrepreneur, Social Media for Process Servers, Employees vs. Independent Contractors, Skip Tracing & Data for Process Servers,  Assault Prevention, Business Growth and Marketing and much, much more.

Click Here to see Topics and Speakers.

Click Here for Discount Registration.

You can attend from the comfort of your office, or download the videos to watch later; but don’t let this opportunity pass you by.

This 2 day event is set for March 26^th and 27^th but hurry and register now (before the discount expires) to save 20%  ! ! !