What is Dispute Resolution?
Posted December 9, 2011 in Membership
The Dispute Resolution Committee (formerly Arbitration and Grievance) is here to serve the membership. We have reworked and simplified the process, but as the title indicates, our primary focus is to help members resolve differences. If someone were to ask me what I find to be the most common dispute between members, hands down my response would be non timely payment for services rendered. This subject is specifically addressed in our Code of Ethics:
“Prompt payment of all statements is mandatory. Unless you have made other arrangements, all bills should be paid no later than the tenth of the month following presentation of the statement. Do not expect other firms to carry you on their books beyond the normal thirty (30) day period. Late payments can work financial hardship on other firms. Do not forget that credit is a courtesy and should never be abused”.
In this day and age, times are tough for many members and bills can stack up quickly. If you find your company in a position where making payments is difficult, I would suggest to take an open and honest approach. Don’t ignore emails or dodge phone calls. Oftentimes, this is the basis for the complaint made to our Committee, a lack of communication. More often than not, if you let your affiliate office know that money is tight, but that a payment will be made by a certain date and then you actually pay as you promised, your fellow CALSPro members will work with you, continue to complete your work in a timely fashion and by doing so, a true dispute may be avoided.
Dispute Resolution Chairman